As soon as we have received your product, you will receive a confirmation by e-mail. However, this does not mean that we will start repairing it immediately. Please allow a minimum waiting time of 4 weeks. The exact time depends on a number of factors:
- The difficulty of the repair or upgrade
- Ordering required parts
- Sending them to the supplier
We will keep you informed via your our repair portal and email.
Ordering parts
If we have to order parts, the repair will take longer. Of course, we will only order products in consultation with a cost indication for the parts and repair, after agreement the products will be ordered and the costs are final.
Send to supplier
If we cannot repair your product ourselves, we will send it to the supplier. We then no longer have any influence on the process, but will keep you informed about updates and possible costs.
Please note that sometimes we do not receive detailed feedback from the supplier, other than that your product has been repaired. We will do our best to inform you as fully as possible.
Of course, we will let you know if the supplier charges for this.