Would you like to have a product repaired or upgraded? You can send it to us by post or bring it to our showroom in Purmerend.
If you want to send the repair or upgrade by post, please register it in our repair portal first.
As soon as we have received your product, you will receive a confirmation by e-mail. However, this does not mean that we will start repairing it immediately. Please allow a minimum waiting time of 4 weeks. The exact time depends on a number of factors:
We will keep you informed via your our repair portal and email.
If we have to order parts, the repair will take longer. Of course, we will only order products in consultation with a cost indication for the parts and repair, after agreement the products will be ordered and the costs are final.
If we cannot repair your product ourselves, we will send it to the supplier. We then no longer have any influence on the process, but will keep you informed about updates and possible costs.
Please note that sometimes we do not receive detailed feedback from the supplier, other than that your product has been repaired. We will do our best to inform you as fully as possible.
Of course, we will let you know if the supplier charges for this.
The cost of a repair or upgrade will be determined during the process. We charge € 54.95 per hour and € 25.95 for half an hour (excluding parts).
Before we start, we will discuss the total cost with you. Once you agree, we start the repair.
This initial cost estimate is an estimate. If the costs are higher due to unexpected problems, we will contact you. Is it cheaper? Then we will also let you know.
You can follow the progress of your repair or upgrade via your repair portal and email.
Repair or upgrade request accepted
We have received your repair or upgrade request and are waiting for your product to be repaired.
We have received your product and will soon start the repair or upgrade.
Your product has been sent to the supplier/factory. This may be because of warranty, at the supplier's request, or because the correct parts are not available.
We have ordered parts and are waiting for delivery to proceed with the repair.
Your repair is finished. You have received an e-mail asking you to come and collect the product or we will send it to you. We are waiting for your response.
The repair is complete and the product has been collected or sent on.
Yes, our technical service is authorised to adjust and repair firearms. This is always done in consultation. Some specialist operations we cannot (yet) perform. Please contact us for the possibilities via our repair portal.
You have a standard one-year manufacturer's warranty, unless stated otherwise.
For warranty purposes, it is important that you do not make any changes or repairs to your product yourself. Our repairman will check this first. If you have modified something yourself, the warranty will expire and any costs will be at your own expense.
Airsoft magazines have a warranty period of 14 days. Problems within this period are covered by the warranty, unless they are caused by user error such as not following the instructions for use or careless use.
You will get a quotation if the repairer determines that the defect was caused by user damage and is not covered by warranty. You have three options:
We have in-house repairmen who repair as much as possible themselves. Sometimes we forward repairs to an external repairer, for example because a specific part is not available.
If your product is repaired and you want to collect it, you will receive a message to collect it. Sometimes this message does not arrive. We will therefore send you three reminders over a 6-month period. If you haven't collected the product after 6 months, it becomes the property of Shogun.
